Delivery Information

We prioritize timely and accurate delivery of your purchases. Here are the essential elements of our delivery policies:

1. Order Processing:

We begin the careful processing and packing of your order once it's received. This stage typically ranges from 3 to 15 working days, depending on current demand and ongoing sales events.

2. Shipping Methods and Timing:

Delivery times can differ based on the specific product and are outlined either on the product page or within the product packaging, letting you know when to expect your items.

3. Warranty Service:

If a defect covered by warranty becomes apparent, please contact our support department during the warranty period with your proof of purchase.

We will assess the item to verify that it falls under our warranty conditions.

4. Addressing Warranty Claims:

We will either repair or replace items with valid warranty claims at our discretion.

If the original product is unavailable, we may substitute it with a comparable item of similar or greater value.

Any replacement or repair will continue under the original warranty's remaining term.

5. Warranty Limitations:

• Normal wear and tear
• Improper use, accidental or intentional damage
• Damage from unauthorized modifications or repairs
• Failure to follow the product care instructions
• External causes such as accidents or natural elements

6. Shipping Confirmation:

It's important to verify your shipping details accurately to avoid delays. Ensure all information is correct at checkout.

7. Return Procedures:

If a shipment is returned due to incorrect contact details, failure to pick up, or similar reasons, we will contact you to arrange another shipment, which might include extra fees.

8. Shipping Limitations:

Some products may have shipping restrictions based on their type or destination. We'll notify you of such restrictions and suggest possible alternatives if necessary.

For additional questions or information regarding our delivery policies, please do not hesitate to reach out to our customer support at [email protected]. Our team is dedicated to facilitating a smooth delivery process for your orders.