Returns Policy

Your satisfaction is paramount at Plinksarts. If your purchase does not meet your expectations, we have established a clear set of return guidelines. Please see the details below to assist you:

1. Eligibility for Returns:

For a successful return, products must be in the condition you received them: unused, with tags, and in the original packaging. Customized or personalized products are only returnable if they arrive defective or damaged.

2. Time Frame for Returns:

Returns must be initiated within 14 days from the receipt of your item. Please reach out to our customer support team promptly to start the return process.

3. How to Return:

Begin by contacting our support team via email to obtain a return authorization. Securely package the item in its original packaging, including all accessories, and label it with the return authorization number. Return the package using a traceable shipping method. Customers are responsible for the cost of return shipping, except in cases where the return is due to our mistake.

4. Processing Refunds and Exchanges:

Upon receiving your return, we will inspect the item and process your refund or exchange accordingly. Refunds will be credited back to the original method of payment within 5-7 business days. We will offer exchanges depending on the availability of the item in stock; otherwise, a refund or alternative product may be arranged. Initial shipping fees are non-refundable unless the return results from our error.

5. Handling Defective or Wrong Items:

If your order arrives damaged or incorrect, please inform our customer service immediately, including pictures and a detailed description of the problem. We cover return shipping costs for such items and will organize a refund or replacement for you.

6. Items Not Eligible for Return:

Some items, such as undergarments, cannot be returned due to hygiene reasons. For specifics, please check the product descriptions or contact customer support.

7. Exclusions from Return Policy:

Products bought from external vendors or third-party sellers cannot be returned to us. It's essential to check the respective return policies of these entities.

For more information or help with returns, please feel free to reach out to our customer support team at [email protected]. We strive to deliver exceptional customer service and ensure your utmost satisfaction with every purchase.